Customer service
Service Philosophy
Service Philosophy
Be customer-centric, pay close attention to customer needs, establish service processes that are oriented toward customer requirements, enhance the innovation capabilities in customer service and marketing, and thereby build a robust, integrated customer service system.
• Providing customers with convenient, professional, and high-quality services.
• Provide enterprises with comprehensive and accurate market quality information.
Service platform
Fengtai adheres to a “customer-centric” approach in building its global service system, providing customers with high-quality, one-stop services. Fengtai integrates the philosophy of customer service into every aspect of its business—R&D, manufacturing, sales, and after-sales services—ensuring that each operational link is centered on the customer and striving to the greatest extent possible for customer satisfaction and loyalty.
Customer-first principle
Our customers are the very reason for our existence, so we must serve them with dedication and care, treating even the smallest details with utmost importance. We should focus on the big picture while paying close attention to the minutiae, thereby delivering exceptional customer service. Customer satisfaction serves as the benchmark for evaluating our service staff. Polite service is a concrete manifestation of our emotions and attitudes. Sales personnel must possess strong psychological resilience and high professional ethics, offering warm, sincere, and genuine service to every customer. Their appearance and behavior should reflect heartfelt sincerity and naturalness. Consistency in etiquette means treating all customers equally and maintaining uniformly high standards throughout the entire service process. We provide each customer with proactive, thoughtful, and patient service—regardless of the level of their requests, the tone of their words, or the quality of their attitude—and we remain steadfast in upholding the highest quality standards and ensuring consistency before and after each interaction.
Contact Us
Phone:
Postal code: 201801
Address: Building D, No. 2762 Bao'an Highway, Jiading District, Shanghai
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